In this section we explain what data we collect, how long we keep it, where we keep it and what we do with it as a result of your use of our website.
This information may change, but any information that affects you will be notified to you by email.
This text applies the requirements of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
We are Abundio Matas S.L. with Tax Id B-37470457.
Please note that in this Privacy Policy
"we/our", "Juan Matas", means Abundio Matas S.L.
"third party" means a third person or entity other than you and Juan Matas.
"juanmatas.com", "website" means www.juanmatas.com
Our main office is located at 37730, Ledrada,C/ Pilarillo 11. Our customer service number is +34923591382. Also, through our website there are different contact channels such as contact forms, links to email and chat.
The data controller is Abundio Matas S.L.
The data processor is Abundio Matas S.L.
We take very seriously the correct and respectful treatment of your data, if you have any doubt you can contact the data processor by the following means:
Postal mail:
The information we collect about you may vary depending on whether it is through web registration, purchase or contact via email or contact forms.
Juan Matas will use your personal data for:
We use cookies (small text files stored on your browser) and other techniques. For more details on our use of these cookies and how to opt out of these options, please see our Website Cookie Policy.
The types of information we may hold about you are as follows
Your data obtained through a contact you make with us, if you use a live chat to resolve doubts or incidents, if you send an email or a letter, or any other record of contact with us.
Your customer account information, such as payment dates for your purchases.
Credential information such as passwords and usernames for our accounts and services. In the case of passwords we keep them encrypted so we cannot know what they are, although we can change them upon request or to regain access to the account itself.
Your preferences for certain products, services and lifestyle activities if you let us know.
We will not collect or process information from minors or information that could be classified as more sensitive such as health, sexual orientation, union membership, religion or race.
We will use your personal information for the following purposes:
In the event that you are our client, Juan Matas has a legitimate interest in keeping you informed about Juan Matas' new products and services. We adapt these messages according to the types of products and services you have contracted.
We may send you newsletters, invite you to participate in a survey or inform you about prize draws or contests.
We may further customize these messages by using information regarding your use of the services, your location information and your browsing, traffic and billing information, provided that you have expressly authorized us to do so.
If you have expressly authorized us to do so, we will also contact you about Juan Matas' products and services.
We will contact you by mail or email, phone or push notifications through our applications during the term of the contract and thereafter.
We do not make any use of cookies for interest-based advertising, so all cookies used have uses for basic website functionality, so any advertising you receive through social networks or browsers has not been targeted using the data collected.
At Juan Matas we do not do any kind of treatment that can be qualified as Big Data, therefore no personal or consumer data will be treated, transferred, communicated or sold for other purposes than those strictly related to our business relationship.
We will also use your personal information to verify your identity, so that you can access your personal account and manage it.
Fraud Prevention and Security
If necessary, we will share information about you with:
We will disclose your information, in a reasonable manner, in order to protect against fraud, defend our rights or property or protect the interests of our customers.
We may also need to disclose your information in order to comply with our obligations to comply with legal requirements of authorities.
Your personal data should only be provided when, in good faith, we believe that we are required to do so by law and in accordance with a thorough evaluation of all legal requirements.
In the event that Juan Matas becomes involved in a corporate movement, if necessary to continue providing services to you, we may provide your data to third parties involved, for example, if Juan Matas is acquired or merges with another entity.
When you purchase Juan Matas' products and services through a third party or partner organization, we often exchange information with them as part of that relationship and for the purpose of managing your account - for example, to be able to identify your order and to be able to pay those third parties.
All of our service providers comply with the RGPD and are hosted in the European Union or countries with equivalent legislation.
Our hosting server is siteground.es
Our mail service provider for distribution of newsletters and service mail is mailjet.com
Our web metric provider is google.com
At this time both our servers and service providers such as mail management are located within the European Union, in the case of MailJet (service through which we send the newsletters) is in the United Kingdom and at the time of Brexit will have an equivalent and comparable legislation.
If Juan Matas sends your information to a non-EU country, we will ensure that your information is protected appropriately. We will always ensure that there is an appropriate contract covering the transfer of data. In addition, if it is considered that the country does not have laws equivalent to EU data protection standards, we will ask the third party to enter into a legal agreement that reflects those standards. In addition, if necessary, we will request prior authorization from the Spanish Data Protection Agency to enable us to make the international transfer.
We will store your information for the minimum time required by law. As a general rule, unless you request us to do so by exercising your rights, we will keep your personal and consumer data indefinitely for the purpose of sending out newsletters and advertising. The data related to your interaction through the contact form is only stored as an email that we receive in the account info@juanmatas.com.
We have servers that implement specialized security systems that constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.
Communications over the Internet (such as e-mail) are not secured unless they are encrypted. Your communications may pass through any number of countries before being delivered, given the nature of the Internet itself.
We cannot accept any liability for unauthorised access or loss of personal information that is beyond our control.
We will never request any personal information from you over the Internet by any unofficial means of communication. You are responsible for keeping your personal and account information secure and not sharing it with others. If you have any questions, please contact us before providing your information.
Our Website may provide links to third party websites. We are not responsible for the security or content of their websites. Be sure to read the privacy policy and cookie policy of those companies before using or entering personal information on their websites. The same applies to any third party websites or content that you link to in order to use our products and services.
You may choose to disclose your information in certain ways, such as through social networking plugins (including those offered by Google, Facebook, Twitter or Pinterest) or by using third party services that allow you to post reviews or other information publicly. A third party may use such information. Social networking plugins and applications are operated by the social network itself and are subject to their own terms of use and privacy and cookie policies. You should ensure that you are familiar with those terms.
Below, we explain your data protection rights and how you can exercise them:
You have the right to rectify information held about you if it is not accurate. If the information we store needs to be updated, or you believe it may be inaccurate, you may contact us to modify it through the means described on this page.
You have the right to request a copy of the personal data that Juan Matas keeps about you.
You have the right to transport the data you have provided to us in certain circumstances. For example, Juan Matas assures you that you can take your data with you by allowing you to download your invoices in electronic format. To do this, you can contact our customer service at +34923591382.
You have the right, in some circumstances, to object to the processing of your personal information by Abundio Matas.
Juan Matas strives to process and retain your data only as long as we need it. In some circumstances, you have the right to request the cancellation of your personal data that we have stored. These data will be kept blocked and accessible only by certain persons in case we need them to deal with a complaint or to respond to our obligations.
You have the right to request a limitation on the processing of your data so that Juan Matas can store your data, but not use it. This right can only be exercised in certain circumstances such as:
In addition to the specific means established for each right, you may exercise your rights of access, rectification, cancellation, opposition, limitation and portability, as well as revoke the consents given, by writing with a photocopy of your ID card to Juan Matas with the reference "Departamento de Atención al Cliente (Protección de Datos)", to Pilarillo, 11, Ledrada, Salamanca, Spain.
If you do not want to receive any more advertising messages from Juan Matas, you can choose to opt-out of all of our advertising communications.
There are several ways to opt-out:
Excluding yourself voluntarily does not mean that you will stop receiving merely informative messages (not advertising) related to the service we provide. You will continue to receive such messages.
In some cases you can receive advertising from Juan Matas, even if you have never been a client or have never had any kind of contact with Juan Matas. This is a result of third party advertising lists that Juan Matas may acquire from time to time. If you have registered your opt-out from such advertising, you should not receive any messages. If you still receive them, we ask that you let us know immediately by the means indicated above.
If you would like to contact us regarding your rights or if you would like to file a complaint about how we use your personal information, please contact us at +34923591382. You can also contact our Data Protection Officer at: info@juanmatas.com
We will do our best to resolve your claim in the shortest possible time.